Enjoy Complimentary Express Delivery at Checkout
Free express next-day delivery on all UK orders.
Free express delivery on all international orders above £2,000.
Estimated Delivery Times
Please allow between 1-3 days for UK, Europe and United States destinations and 5-7 days for Far East, South America, Middle East destinations.
Please note that orders placed after 12pm (UK time), on the weekend, or during holidays will be processed on the following business day. You will be provided with a shipping tracking number once your order has been shipped.
Collection from our Mayfair London showrooms
In-store collection will be ready within 1 business day. To collect in-store you will be required to show confirmation e-mail, official photo ID (passport or driving license) and the payment card used for the order. If someone else is collecting on your behalf, please make sure they bring a letter of authorisation that permits this person to collect on your behalf, official photo ID of the purchaser and of the person collecting and confirmation e-mail.
Essie Carpets offers clients a lifetime exchange service on any items purchased from us should you wish to change your carpets at any time in the future, subject to the item being in good condition; this can be particularly useful when redecorating your home, or when an upgrade in type or quality is desired.
Payments are accepted via credit card or debit card with a valid billing and shipping address*. Accepted credit cards are Visa, American Express, and Mastercard. When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.
Bank Transfers are also accepted; in order to pay by Bank Transfer, please contact our Client Services via telephone at +44 20 7493 7766 or e-mail at email@example.com.
All transactions are secured. The Essie Carpets website is provided with an SSL encryption system to protect personal and payment data.